Nativa LVT Warranty

Nativa LVT Warranty

Effective on Purchases Made On/After March 1, 2015

Johnson Premium Hardwood Flooring is pleased to offer the following warranty programs on its LVT products as outlined below. The warranty programs apply only when the required installation methods and floor maintenance procedures are followed. Johnson’s warranty program also\ assumes that proper temperature conditions are maintained within your home as set forth in the required manufacturer’s installation guidelines and the Normal Environmental Conditions set forth below.

IMMEDIATELY AFTER INSTALLATION

     - Keep traffic light during the first 24 hours

     - Avoid scrubbing or washing the floor for 48 hours after installation

NORMAL ENVIRONMENTAL CONDITIONS

The Johnson Premium Hardwood Flooring LVT warranty program is only extended to Johnson’s Nativa LVT Floors maintained in Normal Environmental Conditions, which are defined herein as and met when heating and ventilating systems are designed and working to maintain an interior temperature between 65 and 85 degrees Fahrenheit year round. These Normal Environmental Conditions must be met to ensure optimal performance of the Johnson Hardwood LVT products. Failure to comply with these Normal Environmental Conditions and the required manufacturer installation guidelines will void the applicable warranty.

This LVT warranty excludes any damages resulting from, caused by or contributed to, in any way, improper environmental conditions, indentations, scratches, lack of proper maintenance, use of unauthorized cleaning products, misuse, negligence, accidents, pets, spiked/high heeled shoes, shoes not under proper repair, erosion, pebbles, sand, other abrasives, damage caused by fire, flooding or intentional abuse, and/or failure to protect the flooring material during move in and/or other construction activities in the immediate/adjacent area.

LIMITED WARRANTY FOR RESIDENTIAL USE

Johnson Hardwood warrants that your Nativa LVT Flooring will be free from manufacturing defects, will meet all established industrial quality standards specified for each product category, and the number of years specified below following the date of the purchase, under normal household conditions*, will not: Wear out, fade, stain, delaminate, gap**, or yellow from rubberbacked mats labeled non-staining.

*Normal household conditions means the daily activities commonly associated with residential use.

**A gap is defined as: A gap bigger than the thickness of a business card (>10 mils) and longer than the short side of a business card (<2”).

The temperature of the room must be maintained between 65°F and 85°F at all times.

LIMITED WARRANTY FOR COMMERCIAL USE

Johnson Hardwood warrants that your Nativa LVT flooring will be free from manufacturing defects, will meet all established industrial quality standards specified for each product category, and for a period of 10 (ten) years following the date of purchase, under normal commercial use*, will not discolor from mold, mildew or alkali, and will not wear through as long as preventive and regular maintenance is performed in accordance with Johnson Hardwood’s LVT maintenance procedures, which can be found on this warranty or at www.johnsonhardwood.com.

Correctly constructed wood underfloors are not subject to moisture transmission. The commercial warranty applies only to floors installed directly on concrete subfloors. Mold and mildew growth caused by excessive moisture as a result of flooding, plumbing and appliance leaks, and water leakage through sliding glass doors is not covered.

This commercial warranty program is nontransferable and extends ONLY to the original purchaser(s) of the Johnson Hardwood Nativa LVT Floor.

*Commercial is defined as environments which do not have heavy commercial traffic, where the flooring is not exposed to a heavy commercial maintenance schedule and where the interior temperature and humidity can be controlled and maintained. If there is any question as to whether the site is determined to be commercial, contact Johnson Hardwood at 1-800-910-3047 or the local Johnson Hardwood Distributor.

*Note: Nativa LVT is installed as a floating floor system. This system when used in commercial applications will be susceptible to damage from rolling loads. Consideration must be given to the intended application.

Claims for surface wear must result from surface wear that is readily visible and cover at least one full square inch of the surface area. Gloss reduction is NOT considered surface wear.

NATIVA LVT LIMITED WARRANTY EXCLUSIONS AND CONDITIONS

     - Johnson Hardwood’s Limited Warranty protections apply to floors purchased on or after March 1, 2015. Proof of purchase is necessary to verify all warranty claims.

     - The Limited Warranties do not apply to “seconds”, “offgoods”, or “as-is” grade products.

     - The Limited Warranties apply only to the original purchaser and the original installation site, and are not transferable.

     - The Limited Warranties do not cover conditions or defects caused by improper installation, the use of improper adhesives or seam sealers, inadequate sub-flooring or improper sub-floor preparation as      referred to in our installation guidelines.

     - The Limited Warranties do not cover construction related damage.

     - The Limited Warranties to do not cover conditions caused by improper use or maintenance, such as:

     - Loss of gloss or build-up dulling film due to lack of maintenance or improper maintenance

     - Damage resulting from failure to follow floor care instructions as outlined in this warranty

     - Scruffs, scratches, cuts

     - Damages or discoloration from carpet dyes, fertilizers, or other chemicals

     - Staining from use of mats not labeled non-staining

     - Damage caused by burns, flooding, fires and other accidents

     - Damaged caused by abuse (i.e. dragging heavy or sharp objects across the floor without proper protection)

     - Damage caused by caster wheels or vacuum cleaner beater bars

     - Failure to support furniture with floor protectors made of non-staining felt or non-pigmented hard plastic. Protectors must be the same diameter of the object and rest flat on the floor.

The Limited Warranties do not cover discoloration or expansion from heat or sunlight. A combination of heat and sunlight can cause most home furnishings to fade, discolor, or be susceptible to thermal expansion. Prolonged direct sunlight can result in discoloration and excessive temperatures may cause floor to expand (which may cause buckling) or delamination. For further information please see the Johnson Hardwood Floor Care Instructions on this warranty.

     - The Limited Warranties do not cover construction related damage.

     - For purposes of the Limited Warranty for Residential use, “wear out” means complete loss of the Johnson Hardwood LVT wear layer so that the printed pattern or design of the floor is altered.

     - The Limited Warranties do not cover variations of color, shade, or texture of the floor you purchase from those shown on samples, photographs, or literature.

Although Johnson’s Nativa LVT is not susceptible to damage from moisture, excessive subfloor damage is an ideal breeding ground for mold, mildew and fungus. The Limited Warranties do not cover discoloration from mold or from flooding, leaking plumbing or appliances, water entering through sliding glass doors or similar conditions.

UNDER THE TERMS OF THESE LIMITED WARRANTIES, JOHNSON HARDWOOD WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY KIND, NO MATTER WHAT THE CAUSE

Note: Some states or provinces do not allow the exclusion or limitation or exclusion may not apply to you.

THERE ARE NO IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXTENDING BEYOND THE TERMS OF THESE LIMITED WARRANTIES.

Note: Some states and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

EXCEPT AS SET FORTH HEREIN, THERE ARE NO EXPRESS WARRANTIES MADE BY JOHNSON HARDWOOD COVERING THIS PRODUCT.

This warranty gives you specific legal rights, and you may have other rights, which vary from state to state, in the U.S. or province to province in Canada.

NATIVA LVT FLOOR CARE INSTRUCTIONS

Use doormats outside each entrance to your home to prevent dirt, sand, grit or other substances such as oil, asphalt and driveway sealer from being tracked onto your floor. Use mats labeled non staining on your floor.

To minimize staining from asphalt tracking, we suggest you use latex-based driveway sealer on your driveway.

Close your curtains or blinds were extreme sunlight hits the floor. Like with all floor coverings, protect the finished Nativa LVT installation from exposure to direct sunlight. A combination of heat and sunlight can cause most home furnishings to fade, discolor, or be susceptible or thermal expansion. Avoid exposure to direct sunlight for prolonged periods. During peak sunlight hours, the use of blinds or drapes is recommended. Prolonged direct sunlight can result in discoloration and excessive temperatures may cause floor expansion (which may cause buckling) or delamination.

Support furniture with wide-bearing, non-staining floor protectors. The protectors should be at least one inch in diameter, made of non-pigmented hard plastic, and rest flat on the floor. Non staining felt protectors are also acceptable. Casters with a minimum 3/4” flat surface width or floor protectors are recommended for all movable furniture. Make sure any metal protectors are rust-proof. Replace your narrow dome furniture rests with widebearing ones.

If you need to move heavy furniture and/or appliances across the floor, always use strips of wood or hardboard runways to protect the floor. Always use runways even if you have an appliance dolly or even if heavy objects are equipped with wheels or rollers.

Sweep your floor regularly (at least once per week).

Prevent stains by wiping up spills immediately.

Occasional mopping with Rinse-Free Cleaner is recommended when dirt builds up and sweeping alone is not sufficient. Follow strictly the guidelines given on the bottle. Do not use soap or detergent products, as they will leave a dulling film. Do not use steel wool or scouring powder, as they will scratch the floor.

 Nativa LVT is a low-gloss floor; use polish or “mop and shine” products only if you wish to make the floor shiny.

Caution: Nativa LVT Floors can be slippery when they become wet. Use extreme caution when walking on a wet floor.

The overall stain resistance of our Johnson Hardwood Nativa LVT is excellent and most spills will wipe off quickly and easily with a clean, white cloth. Removing certain substances may take a little extra effort, as outlined in the chart below.

Start with first step listed.

Only do steps necessary to resolve the problem.

Always use a clean, white cloth for wiping up stains and turn it frequently to avoid spreading the stain.

Rinse with clean water and allow area to dry between steps.

If stain removal causes a change in gloss level, apply polish per recommended guidelines.

MAINTENANCE CHART
 
Stain/Problem

Recommendation

Food, Beverages

If a substance is gummy, scrape off with dull knife. Clean using a Heavy Duty Cleaner and Stripper and a soft nylon pad or soft bristle brush. Saturate a clean, white cloth with bleach solution*, cover stain and allow standing for no more than 1 hour.

Tar, Oil, Asphalt, Paint (oil-based)

Scrape excess substance off with dull knife. Clean using Heavy Duty Cleaner and Stripper and a soft nylon pad or soft bristle brush.

Scuffs, Marks, Scratches

Wipe with a clean, white cloth dampened with lighter fluid, painter’s naphtha or isopropyl alcohol**.
Minor Cuts, Burns

Limit traffic over damaged area, cover with masking tape, contact your retailer or Johnson Hardwood for advice.

Lipstick, Antiseptics

Scrape excess off with a dull knife. Clean using Heavy Duty Cleaner and Stripper and a soft nylon pad or soft bristle brush. Wipe with a clean, white cloth dampened with lighter fluid, painter’s naphtha or isopropyl alcohol**. Saturate a clean, white cloth with bleach solution, cover stain and allow standing for no more than 1 hour.

Rust

Clean using Heavy Duty Cleaner and Stripper and a soft nylon pad or soft bristle brush. Saturate a clean, white cloth with bleach* solution, cover stain and allow standing for no more than 1 hour.

Crayon, Ink, Hair Dye, Permanent Marker

Clean using Heavy Duty Cleaner and Stripper and a soft nylon pad or soft bristle brush. Wipe with a clean, white cloth dampened with lighter fluid, painter's naphtha or isopropyl alcohol**.
CAUTION:

*Please follow directions listed on the container.

**Lighter fluid, painter’s naphtha and isopropyl alcohol are flammable liquids. Please follow precautions listed on the container.

 
 

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