Internet Policy

Johnson Hardwood Internet Sales Policy

At Johnson Premium Hardwood Flooring, we are committed to manufacturing the finest hardwood flooring selections available. We believe consumers should utilize every resource available to assist with their selection of Johnson Hardwood products. Both Johnson Hardwood, and our dealer customers who have Johnson products on display, have made a significant investment in samples and other merchandising tools. This helps consumers to get a realistic look at the hardwood floor before making a purchase, and assists them to choose the right floor for their home. This selection process cannot be done with as much confidence over the Internet.

Therefore, we strongly recommend making your flooring purchases at dealers who have Johnson Hardwood products on display in their showrooms. Hardwood flooring is a significant investment, and our experience shows that a consumer can receive a higher value of service through a local flooring retailer.

However, we at Johnson Hardwood understand that many flooring dealers also promote Johnson Hardwood products through their websites. In order for Johnson Hardwood to offer warranty support and allow shipping flexibility we've developed the following parameters that we feel are critical to properly service our consumers. Following the suggested online selling parameters will guarantee full technical and claims support before, during, and after the sale. Please call (800) 910-3047 to verify that a dealer is approved for online sales of Johnson Hardwood products.

  1. Displayed pricing must not fall below the Minimum Advertised Pricing (MAP).

  2. We require that an online retailer has the ability to provide consumers with swatch or sample representations of color and texture to assist with their product selection and purchase.

  3. An online retailer must accept and agree to the Johnson Hardwood 35% restock fee for returns, and agree to our "no return" policy on molding.

  4. Should there be a product warranty claim resulting from an on-line sale; the retailer is responsible for inspection costs from an approved NWFA inspector.

For verification of an online retailer's Johnson Hardwood product selling status, please call our Customer Service Department at (800) 910-3047.