Commercial Warranty

ForeverTuff™ Warranty Information


50 Year Limited Residential Finish Warranty

It is mandatory that the purchaser(s) install the floor pursuant to the manufacturer’s installation instructions.

Johnson Premium Hardwood Flooring warrants, to the original purchaser, that the surface finish will NOT wear through or separate from the wood for fifty (50) years from the date of purchase, when used under normal residential traffic conditions, and as long as preventive and regular maintenance as prescribed and suggested in the National Wood Flooring Association (NWFA) Regular Maintenance guidelines is followed. The NWFA guidelines can be found under the “Wood floor maintenance” section on the NWFA website at www.woodfloors.org.

This finish warranty excludes any damages resulting from, caused by or contributed to, in any way, improper environmental conditions, indentations, scratches, lack of proper maintenance, use of unauthorized cleaning products, misuse, negligence, accidents, pets, spiked/high heeled shoes, shoes not under proper repair, water, wet mopping, erosion, pebbles, sand, other abrasives, surface checks/splits, and/or failure to protect the flooring material during move-in and/or other construction activities in the immediate/adjacent area.


10 Year Limited Commercial Finish Warranty

It is mandatory that the purchaser(s) install the floor pursuant to the manufacturer’s installation instructions.

Johnson Premium Hardwood Flooring warrants, to the original purchaser, that the surface finish will NOT wear through or separate from the wood for ten (10) years from the date of purchase, when used under normal commercial traffic conditions, and as long as preventive and regular maintenance as prescribed in and suggested in the National Wood Flooring Association Maintenance Guidelines is followed. The NWFA guidelines can be found under the “Wood floor maintenance” section on the NWFA website at: www.woodfloors.org.

This finish warranty excludes any damages resulting from, caused by or contributed to, in any way, improper environmental conditions, indentations, scratches, lack of proper maintenance, use of unauthorized cleaning products, misuse, negligence, accidents, pets, spiked/high heeled shoes, shoes not under proper repair, water, wet mopping, erosion, pebbles, sand, other abrasives, surface checks/splits, and/or failure to protect the flooring material during tenant move-in and/or other construction activities in the immediate/adjacent area.


Limited Lifetime Structural Warranty

It is mandatory that the purchaser(s) install the floor pursuant to the manufacturer’s installation instructions.

Johnson Premium Hardwood Flooring warrants to the original purchaser that its engineered pre-finished hardwood floors are free of any manufacturing defects. Manufacturing defects include, but are not limited to, the following: improper milling, grading, staining, and coating. Structural limited lifetime warranty means the hardwood flooring product will remain free from defects in lamination, assembly, milling, dimension, (see: Proper humidity conditions in installation instructions), and grading for as long as the original purchaser owns the home.

It is the installer’s responsibility to inspect each board PRIOR to the installation. Planks that are NOT structurally acceptable should NOT be installed. Planks that are NOT visually/aesthetically acceptable should be put to the side and used in an acceptable location. Once a plank is installed, there is NO longer a question as to its structural or visible/aesthetic characteristics. If a plank does NOT install properly, it is NOT to be used. Although improper installation voids this warranty, Johnson Premium Hardwood Flooring reserves the right to replace planks that have cracked, split and/or delaminated due to structural defects. If more than 5% of the boards for the complete installation are unusable, return to Johnson Premium Hardwood Flooring for replacement.

Damages due to improper transportation, storage, installation, extreme indoor conditions (e.g. extreme heat, dryness, or moisture) extreme sunlight, excessive wear and usage, or any other cause are NOT covered by this warranty. Exposure to excessive heat, dryness, or moisture, may cause damage to the flooring. It is natural, due to the inherent properties of wood, that minor contractions and expansions may occur. These occurrences, and/or visual changes of the hardwood floor, will self-correct with seasonal climate changes and/or when maintaining suggested Normal Environmental Conditions.


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